The aim of our service is to assist vulnerable people, of all ages, to live independently within their own homes wherever possible. Our staff are committed to the management and provision of a flexible, responsive, seamless, high quality Care at Home service, taking full account of service user and carer needs.
We help people who:
We provide care for:
Help with everyday tasks such as:
There are some things that we cannot do, such as:
If you think you, or someone you know, needs some help at home, you can contact the duty social work team on
16 Church Street
Dumbarton
G82 1QL
01389 776499
Clydebank Health & Care Centre
Queens Quay
Main Avenue
Clydebank
G81 1BS
01389 811760
Before we can offer you a Care at Home Service, you will be assessed whether you are eligible for the service. If you are, then an assessment of your needs will have to be carried out. A home visit will be arranged where a professional (such as a social worker) will ask you about your health and the kind of help you feel you need to continue living at home as independently as possible (they may also include other professionals such as occupational therapists who can arrange for appropriate aids and equipment to be installed in your home).
On completion of your needs assessment, if you do require assistance from the Care at Home team, a Care at Home Organiser will be allocated to manage your support at home.
If you are currently in hospital, an assessment of your needs will be carried out on the hospital ward and appropriate support (and equipment if required) will be arranged for your return home.
A Care at Home Organiser will talk to you and set up a care support plan. We will involve professionals such as your social worker or district nurse, and can also involve people who provide informal care to you such as your friends, family or neighbours, in this process (if you so wish).
This is a record of your assessment of need, preferences and routine and is also a guide for your home carers to follow. This document/care diary, will remain in your home for the carers to read and write in to record their attendance and tasks completed.
It contains the following information:
Personal Details - this provides details of you, your next of kin, GP and Social Work contacts
Care and Support Plan - this provides details of:
If you have any questions regarding your Care and Support Plan please do not hesitate to contact our Care at Home office who will forward your call to the appropriate Care at Home Organiser.
Please note we will do everything we can to try and accommodate your preferred time(s) of visit(s), however, this is not always possible.
This is for a variety of reasons and they can range from us experiencing high volumes of staff absence or your home carer(s) being caught up with an emergency situation with someone before they arrive to assist you, therefore, staff may run late. In these instances, we would try and do everything we can to let you know your carer is running late.
We want to know what you think about our Home Care Service. Your views will help us to find out what works well for you and what we may need to improve on.
We aim to review your care and support plan every 6 months to make sure that you are happy with the level of support you are receiving from your Care at Home service and that it is meeting your needs. During the review, we will also ask you for your views on how we are doing as a service. This is an opportunity for us to listen and make appropriate changes to the level of support you are in receipt of (this may be an increase of support if we have identified you need some extra help or a decrease in support if you find you are managing to do more for yourself).
As it is always good to have constructive feedback about our service, during your review, you may wish to involve people who provide informal care to you such as your friends, family, neighbours or others close to you.
You can stop your Care at Home service at any time. Just let us know and we will discuss it with you to make sure you can manage without the service.